Contact SynoGut: Who Handles What, and How to Reach Them

How do you contact SynoGut?

There are two routes and they do different jobs. Call +1 (302) 200-3480 for anything involving an order. Email [email protected] for anything involving this website.

Copy the order desk numberCopy Copy the website emailCopy Copy the returns addressCopy

These are genuinely separate teams, and it is worth understanding why. The order desk runs the checkout, so it can see your payment, your parcel and your refund. The website team at Synogutdaily writes the pages you are reading and has no route into an order record. An order question sent to the inbox comes back with the phone number instead of an answer, which wastes a day for both of us.

Which SynoGut contact should you use?

One question sorts it. Does an order exist? If money, a parcel or a bottle is involved, phone. If a page, your privacy or the press is involved, email.

No direct sales email is published for this product. To buy, use the order links here or call the desk and read out what you want. The where to buy page explains what that checkout covers and what it does not.

The inbox is the right place for anything printed on synogutdaily.com. Tell us if a sentence is hard to follow, a link is dead, or something on your bottle does not match what a page says. Labels change between production runs, and a photo of your own bottle settles most of those questions in one reply.

What can the SynoGut order desk actually do?

Everything after you click an order link, from taking the payment through to issuing a refund. It works for Synogutdaily, the U.S. stocking partner for SynoGut.

It can take an order over the phone, change a shipping address before dispatch, look up a tracking link and open a guarantee claim. Orders ship from the US unless the sales page says otherwise, and the tracking link arrives in the order email. Shipping fees and delivery windows show at checkout and are not published here, which the shipping page covers in more detail.

The desk is also the only team that can tie a bottle to a shipment. This site refers to lot SYN-26/SY-3292, which is a reference label from our listing rather than lab proof. Read any code on your bottle, give it along with your order ID, and ask what shipped to you. The batch check page walks through the wording to use.

Where do you send a SynoGut return?

To the returns address, and only after you call the desk. The office address is for letters to the website team and nothing else.

1. 1

   Call before you ship anything

   Phone +1 (302) 200-3480 with your order ID. The desk opens the claim and confirms what to send back.

2. 2

   Write a note for inside the box

   Put your full name, the email address used at checkout and your order ID on a slip and drop it in with the bottles.

3. 3

   Post it with tracking

   Send it to 825 Third Avenue, Floor 7, New York, NY 10022. Return postage is yours to pay, and the tracking number is your proof it arrived.

4. 4

   Watch for the credit

   Refunds are issued 3 to 5 business days after the return is credited. Your card issuer may take a further 5 to 10 days to show it.

Do not post parcels to the office on Third Avenue, Floor 22. A return sent there can sit unopened or go astray, and the 60-day window keeps running while it does. The refund policy page sets out the timings and what the window covers.

What should you have ready before you get in touch?

A few minutes of preparation turns a long call into a short one. Collect these first.

• Your order ID, from the confirmation email.
• The name and email address used at checkout.
• Which pack you bought: 1, 3 or 6 bottles.
• Any code printed on the bottle or its base, if the question is about a batch.
• The directions printed on your own bottle, if the question is about how to take it.
• Something to write with, for the date and whatever you are told.

What neither team will ever ask you for

• Full card numbers, or the three digits on the back of a card.
• Passwords, one-time codes or login links.
• Social Security numbers or any other government ID number.
• Medical records or test results. Neither team is able to read them.

If a message claiming to be from us asks for any of those, do not answer it. Call +1 (302) 200-3480 and check. That rule holds for email, text messages and phone calls, and it holds no matter how convincing the message looks. The privacy policy sets out what we do and do not collect.

What can this SynoGut site not answer?

Two kinds of question, and being clear about them saves you time.

The first is anything about amounts. No Supplement Facts panel, serving size or ingredient quantity was published for this product, so nobody at either team can tell you how much psyllium, oat or prune is in a capsule. Emailing us will not produce a figure, because the figure does not exist in anything we hold. The Supplement Facts page describes that gap in full.

The second is anything medical. We are a writing team and an order desk, not clinicians. We cannot say whether this product suits your medicines, your pregnancy or your bowel condition. A doctor or pharmacist can, and they can do it in five minutes with the bottle in front of them. Symptoms that last, get worse or come with blood, pain or unexplained weight loss need that appointment rather than a supplement.

SynoGut contact questions people ask